Quality Assurance
Customer satisfaction and business sustainability relies on the continual improvement of our operations. We step-by-step review, monitor, analyse, correct, prevent and improve our operations through quality assurance. This is the process from the creation of procedures, protocols and the use of checklists about evaluating how and why things are done, writing down how things are done and recording the results to show they were done. We call it our Quality Management System (QMS).
StruXi’s design and delivery is supported by our QMS that complies with AS/NZS ISO 9001:2008 “Quality Management System – Requirements”.
StruXi’s management is fully committed to the development and implementation of our QMS and continually improving its effectiveness under review of the Quality Policy and Quality Objectives.
We are accredited as a Queensland Government Industry Supplier to PQC Level 3 which represents “Industry Best Practice”:
- As quoted by Mr Paul Nielsen (Senior Project Officer / RCA Principal Auditor / Queensland Government Chief Procurement Office) 18 Feb 2011 “…I need to congratulate you on the focus and attention to detail of your internal audits. That level of scrutiny we would prefer to see with all firms, however, this is not the case…”.
The QMS is the control mechanism in helping us meet these quality objectives:
- consistently meet or exceed our Client’s requirements;
- comply with all statutory and regulatory legislation;
- meet the requirements of AS/NZS ISO 9001:2008 Quality Management Systems – Requirements;
- provide a systematic management approach of our work;
- improve productivity;
- eliminate waste; and
- enable us to learn from our mistakes.
